1. Withdrawing from the course
If you need to withdraw from the course or programme you’ve enrolled in, here’s how our refund policy works:
a. Deposit refunds
Within 14 days of payment
Under the Consumer Contracts Regulations 2013, you can cancel your enrolment within 14 days of making your payment for a full refund. We’ll process the refund to your original payment method within 14 days of your request.
If you start the course and then request a refund within the 14-day period, we’ll adjust the refund based on how much of the course has already taken place. For example, if you request a refund one week into a four-week course, you’ll receive 75% of your deposit back.
After 14 days of payment
- 30+ days before the course start date: 100% refund of your deposit.
- 22-29 days before the course start date: 75% refund of your deposit.
- 15-21 days before the course start date: 50% refund of your deposit.
- 1-14 days before the course start date: 25% refund of your deposit.
- On or after the course start date: No refund.
For online courses, the course start date is defined as the date you receive your course access details from us.
b. Partner centre balance payments
If you pay the balance of your course fee directly to a partner centre, refunds will follow their own refund policy, which may differ from ours.
Some partner centres set their policies according to local regulations, which means the 14-day cooling-off period may not apply. We cannot take responsibility for their policies, so we encourage you to review them before making your balance payment.
2. Visa denial
If you need a visa to attend your course and your application is denied, we’ll refund 100% of your deposit, as long as you provide official written proof of the visa refusal from the issuing authority.
Refunds for the balance paid to the partner centre will follow their policies, so we encourage you to review these before making your balance payment.
3. Course availability
If we or a partner centre are unable to provide your course, you will receive a full refund of your deposit.
Refunds for any balance payments made to a partner centre will follow their policies, so we encourage you to review these before making your balance payment.
4. Refund commitment
We’re confident in the quality of our training.
If you complete an in-person or hybrid course but do not pass or earn a certificate, we’ll refund your full deposit.
To qualify, you must:
- Attend all training sessions.
- Complete all coursework and assessments.
- Engage in any recommended support or remedial activities.
This commitment only applies to the deposit and does not cover the balance paid to the partner centre or any other expenses.
If you complete an online course but do not pass or earn a certificate, we’ll refund your full course fee.
To qualify, you must:
- Complete all modules and assessments, including the teaching practice component (if applicable).
- Engage in any recommended support or remedial activities.
5. Other costs we cannot refund
If you qualify for a refund under Section 1, 2, or 3, we cannot refund additional costs you may have incurred, such as:
- Flights or travel expenses.
- Accommodation or living expenses.
- Insurance.
6. How to request a refund
To request a refund, just email us at hello@schooloftefl.org.
Please include your full name, course details, and order number as shown on your Enrolment Confirmation.