1. Withdrawing from the course
If you need to withdraw from the course or programme you’ve enrolled in, here’s how our refund policy works:
a. Deposit refunds
Within 14 days of payment
Under the Consumer Contracts Regulations 2013, you can cancel your purchase within 14 days of paying your deposit for a full refund. We’ll process the refund within 14 days of your request. If you start the course and then request a refund within the 14-day period, we’ll adjust the refund based on the days attended. For example, if you request a refund one week into a four-week course, you’ll receive 75% of the deposit back.
After 14 days of payment
- 30+ days before the course start date: 100% refund of the deposit.
- 22-29 days before the course start date: 75% refund of the deposit.
- 15-21 days before the course start date: 50% refund of the deposit.
- 1-14 days before the course start date: 25% refund of the deposit.
- On or after the course start date: No refund.
For online courses, the course start date is defined as the date you receive your course access details from us.
b. Partner centre balance payments
Refunds for payments made to our partner centres follow their individual policies, which may vary. These policies might also depend on the country’s specific legislation where the course is provided, and the 14-day cooling-off period might not apply. We encourage you to review these policies before making your balance payment.
2. Visa denial
If you need a government visa to travel for the course and it gets denied, we’ll refund 100% of the deposit you paid to us. You just need to provide us with written proof of the visa denial from the issuing authority. Refunds for the balance paid to the partner centre will follow their policies, so we encourage you to review these before making your balance payment.
3. Course availability
If we or our partner centre cannot offer you a place on the course, or in the very rare event that the course is canceled by the partner centre, we’ll refund 100% of the deposit you paid to us. Refunds from the partner centre will follow their policies, so we encourage you to review these before making your balance payment.
4. Refund commitment
We stand by the quality of our training.
If you complete an in-person or hybrid course but do not pass or earn a certificate, we’ll refund your full deposit. To qualify, you need to attend all training sessions, complete all coursework and assessments, and participate in any recommended support or remedial activities. This commitment applies only to the deposit and not to the balance paid to the partner centre or any other expenses.
If you complete an online course but do not pass or earn a certificate, we’ll refund your full payment. To qualify, you need to complete all modules and assessments, including the teaching practice component, and participate in any recommended support or remedial activities.
5. How to request a refund
To request a refund, just email us at hello@schooloftefl.org. Please include your full name, course details, and order number as shown on your Enrolment Confirmation.