We take seriously the protection of your privacy and maintaining the security of any personal information received from you. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you.
We strictly adhere to the requirements of data protection legislation in the UK, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org or at ico.org.uk/for-the-public/is-my-information-being-handled-correctly.
How, why and for how long we process your personal data
When you browse our website, we process data about your use of the website. This may include your approximate geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your website visits. This data is non-personally identifiable and so you are anonymous to us. The legal basis for processing this data is our legitimate interests, namely monitoring, analysing and improving our website usage and the services we provide. This data is stored in our Analytics service, Google Analytics, for an indefinite period of time, or until we decide we no longer need it for the purposes outlined above.
When you make an enquiry through our contact form or by sending us an email
When you submit an enquiry, we process the information contained in your enquiry, including your name and email address. We believe that you would reasonably expect us to process this data for the purposes of responding to your enquiry, and so we process it on the basis that there is a legitimate interest to you and to us in doing so.
When you request a free TEFL info pack
When you request a free TEFL info pack, we ask for your consent to process your personal information, including your name, email address, and optionally your phone number, age, level of education and citizenship. We also ask for your consent to send you marketing communications by email. We process the information you provide in order to send you the download you have requested and to send you marketing communications. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You can withdraw your consent at any time by instructing us by email at firstname.lastname@example.org or by clicking the Unsubscribe link in the emails you receive.
When you fill out a form to enrol on a TEFL course and/or sign our Enrolment Agreement
When you fill out a form to enrol on a TEFL course, and when you complete and sign our registration documents, we process information about you including your name, address, phone number, email address, date of birth, level of education and citizenship. We may also process other data, depending on the course you are enroling on. We use this data to assess your eligibility for the course you have enroled on. We process this information on the basis that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information provided by you on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded or used by third parties. Here are the individual cases where you may post information with a view to that information being read, copied, downloaded or used by third parties:
When you make a payment for a TEFL course
Payment information is never taken by us either through our website or otherwise.
At the point of payment, you are transferred to:
- a secure page on the website of either PayPal or Stripe, our payment service providers
- or to a secure page on our website which operates the Stripe payment gateway through a pop-up window
Information we process because we have a legal obligation
Other information we may process
We may process any of your data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
Accessing, updating and removing your personal information
You can at any time request a copy of your personal data processed by us, or request to have it updated if it is incorrect. You can do both these things by sending an email to email@example.com. After receiving your request, we will tell you when we expect to provide you with the information requested or correct the incorrect information.
Verification of your information
Complaints regarding content on our website
We moderate user-generated content when necessary, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
Processing of your data outside the United Kingdom
Cookies are small text files that are placed on your device by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another. Cookies allow us to distinguish you from other visitors to the website, helping us to provide you with a good user experience and allowing us to improve the site.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed.
You can choose to disallow cookies by changing your browser settings. However, by doing so, you may hinder your user experience on this and other websites. You can read more about cookies and how to disallow them at www.allaboutcookies.org.
Cookies that we use
These cookies help make our website usable by enabling basic functions like page navigation and access to pages which require visitors to create an account and login. The website cannot function properly without these cookies. Here are the necessary cookies that we use:
A session cookie set by schooloftefl.org, used to preserve user states across page requests.
A session cookie set by schooloftefl.org, used to check if your browser supports cookies.
wordpress_sec and wordpress_logged_in
Cookies that expires after 2 days, set by schooloftefl.org, used to save your login information if you have a School of TEFL account.
We use Google Analytics to help us understand how you interact with our website by collecting and reporting information anonymously. You can find more information about Google Analytics cookies and privacy here. Here are the Analytics cookies that we use:
A cookie that expires after 2 years, set by schooloftefl.org. It registers a unique ID that is used to generate statistical data on how you uses the website.
A cookie that expires after 24 hours, set by schooloftefl.org, used to distinguish visitors.
A session cookie set by schooloftefl.org, used by Google Analytics to throttle request rate.
Cookies used for processing payments
We may use these cookies when you make a payment on our website.
Encryption of data sent between us
How you can complain
Retention period for personal data
Third party websites
You can find more information about UK data protection legislation at the Information Commissioner’s website.